Free Shipping Policy:
Sparta Gym Store offers free shipping to the lower 48 states in the U.S. No minimum order required!
As soon as you place your order you will receive an order confirmation e-mail with your order number included. Congratulations, this means that we have received your order in our system and it will be submitted for immediate shipment! If your item(s) is on backorder or unavailable we will reach out to you via e-mail or telephone.
We aim to ship within 2-3 days from the time you placed the order. As soon as your order ships we will send the tracking # to the e-mail address your provide when checking out. If you do not receive tracking information from us within 3 days from the time of your order feel free to follow up with us at firstname.lastname@example.org.
If your product is defective, or sustains damage during shipping, please contact us at email@example.com right away. We will exchange defective products as quickly as possible. All items need to be returned in their original packaging.
Cancellations and Refunds:
To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.
To return a product, please send an email to firstname.lastname@example.org. Returns will only be accepted within 30 days of the receipt of your product. The product must be returned like new in the original packaging. You should also provide us with a receipt of your purchase and a reason for returning the item. Refunds will be issued to the credit card that you used when placing your order. A 15% restocking fee will apply. Customers are responsible for paying all shipping and handling costs for returning an item.
*All large items, such as home gyms, functional trainers, smith machines, racks, etc. are not returnable if they have already been assembled.
*All Bodycraft products are only returnable within 15 days unopened in its factory sealed box.